Questions & answers

Yes — seven days a week. Order by 7:59 PM and we deliver today. Delivery windows are 10 AM–12 PM, 12–4 PM and 4–8 PM Monday to Saturday, and 12–4 PM and 4–8 PM on Sundays.

$15 anywhere in Calgary. $25 to Airdrie, Cochrane, Chestermere, Okotoks, Langdon, De Winton, Heritage Pointe, Balzac, Conrich, Springbank and Rocky View County. $30 to Strathmore and Bragg Creek. The checkout sets the fee from the delivery address. Further out? Call us to confirm.

Order by 7:59 PM for delivery today — the last window is 4–8 PM. After that, choose tomorrow at checkout.

Yes — pick a window at checkout: 10 AM–12 PM, 12–4 PM or 4–8 PM (on Sundays 12–4 PM or 4–8 PM). Once a window has started, checkout offers “Next available slot” instead. Windows are estimates: weather and traffic can shift them.

All of Calgary — every quadrant and neighbourhood — plus Airdrie, Cochrane, Chestermere, Okotoks, Strathmore, Langdon, De Winton, Bragg Creek, Heritage Pointe, Balzac, Conrich, Springbank and Rocky View County. Further out? Call us to confirm.

Sundays, yes: 12–4 PM and 4–8 PM. When we’re closed for a holiday, it’s announced on the site and checkout won’t offer that day.

We leave the flowers somewhere safe — at the door, with the reception desk, with the concierge, with a neighbour or in the mail room. They travel in an aqua box with water and hold a few hours. We tell you by text and email exactly where, and text the recipient too if we have their number, usually with a link to the driver’s photo of the spot. If we can’t leave them, we bring them back and keep them cool, and send you a link by text and email to choose a new time — a second trip costs the same as your original delivery fee, plus GST (nothing if your delivery was free). Or we call you.

If you give us the recipient’s number, they get one short text that flowers are on the way to their address — it doesn’t name you, the bouquet, the order number or the price.

Yes. We take flowers to the front desk by the main entrance — AHS doesn’t allow deliveries into patient care areas. Some hospitals and units don’t allow fresh flowers, so check with the unit first — each hospital page has the details.

Pick a bouquet in the shop (or take the 4-question Bouquet Finder quiz), add the recipient, a delivery date and a card message, and pay by card. It takes a couple of minutes.

Yes. At checkout you choose a delivery date and a time window, so you can schedule a birthday or anniversary bouquet in advance.

Yes. Add your message at checkout and we hand-write it on a card that goes with the bouquet, at no extra cost.

Yes — tick "Send a photo of the bouquet when it's ready" at checkout. We send the link to you, never to the recipient, so the surprise holds.

Very close. Every bouquet is arranged by hand from seasonal stems — if a flower isn't at its peak, we substitute one of equal or greater value in the same style and colour. The wrapping paper and ribbon may be a different colour from the photo.

Contact us as soon as you can. Changes are free before the delivery day — the date, the recipient, the address, the card message — and the address can be changed free of charge right up until the driver leaves. For a cancellation, what comes back depends on the notice we have, counted from your delivery time: 24 hours or more and you get 90% back to your card or 100% as store credit; less than 24 hours and it is 50% back to your card or 75% as store credit, because by then the flowers for your order have been bought and prepared. An order that is out for delivery can no longer be cancelled. See our refund policy for the details.

By card at checkout through Stripe — we never see or store your full card number. Prices are in Canadian dollars; 5% GST is added at checkout.

Please check your bouquet at the moment of delivery. If anything isn't right, tell our driver or contact us straight away, while you're receiving it, and we'll look into it. Once an order is received without a concern raised at the time of delivery, the flowers are considered to have arrived in good condition. See our refund policy for details.

Sofiori bouquets are made from fresh seasonal stems and typically last about 5 to 7 days, often longer. Keep them in plain clean water — no flower food powders, we do not use them — change it every day or two, trim the stems each time and keep them out of direct sun and drafts. What each flower wants — water, how long it lasts, what people get wrong — is at sofiori.ca/flower-care.

Yes — choose pickup at checkout and collect from our studio at 2107B 4 St SW, Second Floor, Calgary, AB. Hours: Mon–Sat 10 AM–8 PM · Sun 12–6 PM.

Yes. Weddings: see what your budget covers at sofiori.ca/wedding-flowers. For events, recurring office flowers or corporate gifts, get in touch through the contact page.

Call or text (587) 966-9548, email info@sofiori.ca, message us through the contact page, or find us on Instagram @sofiori_.