Frequently asked questions

Do you deliver flowers same-day in Calgary?

Yes. Sofiori delivers fresh, hand-tied bouquets the same day across Calgary, seven days a week, with no cut-off time — order today and it's gifted today.

How much does flower delivery cost?

Delivery is $15 anywhere in Calgary and $25 to nearby suburbs (Airdrie, Chestermere, Cochrane and Okotoks). Prices are in Canadian dollars and 5% GST is added at checkout.

What areas of Calgary do you deliver to?

All of Calgary — Downtown and the SW, SE, NE and NW quadrants, including communities like Beltline, Mission, Bridgeland, Inglewood, Kensington, Mahogany and more. We also reach Airdrie, Chestermere, Cochrane and Okotoks.

Is there a cut-off time for same-day delivery?

No. Unlike most florists, Sofiori has no same-day cut-off — we prepare and deliver right up to closing, seven days a week. For a specific time window, order a little earlier in the day.

Do you deliver on Sundays and holidays?

Yes. We deliver every day of the week, including weekends and most holidays such as Valentine's Day and Mother's Day. Order early on peak holidays as slots fill up.

Can I order flowers for a future date?

Absolutely. At checkout you can choose a delivery date and a time window, so you can schedule a birthday or anniversary bouquet in advance.

How do I place an order?

Browse the shop or take our 4-question Bouquet Finder quiz, add a bouquet to your cart, enter the recipient and a delivery date, add a card message, and pay securely by card. It takes a couple of minutes.

Will my bouquet look exactly like the photo?

Very close. Because every bouquet is arranged by hand from the freshest seasonal stems, the occasional flower may not be at its peak — in that case we substitute one of equal or greater value in the same style and colour, so it always looks its best.

Can I include a personal card message?

Yes. Add your message at checkout and we hand-write it on a card that goes with the bouquet, at no extra cost.

Can I get a photo of the bouquet before it's delivered?

Yes — tick "Send a photo of the bouquet when it's ready" at checkout, and our florist will text a photo of your finished arrangement to the recipient (or to you) before it goes out.

What happens if the recipient isn't home?

Our driver leaves the bouquet in a safe, shaded spot and lets the recipient know, or contacts you if needed. Adding the recipient's phone number at checkout helps the delivery go smoothly.

Do you deliver to hospitals, offices and funeral homes?

Yes. Please include the facility name and the room, unit or department along with the recipient's name so our driver can hand it off correctly.

How long do the flowers last?

Sofiori bouquets are made from fresh seasonal stems and typically last about 5 to 7 days, often longer. Keep them in clean, fresh water, trim the stems every couple of days and keep them out of direct sun and drafts.

Can I change or cancel my order?

Contact us as soon as you can. Changes are free before the delivery day — the date, the recipient, the address, the card message — and the address can be changed free of charge right up until the driver leaves. For a cancellation, what comes back depends on the notice we have, counted from your delivery time: 24 hours or more and you get 90% back to your card or 100% as store credit; less than 24 hours and it is 50% back to your card or 75% as store credit, because by then the flowers for your order have been bought and prepared. An order that is out for delivery can no longer be cancelled. See our refund and freshness guarantee for the details.

How do I pay, and is it secure?

You pay securely by card at checkout through Stripe; we never see or store your full card number. Prices are in Canadian dollars and include 5% GST.

What if the flowers arrive damaged or not fresh?

Please check your bouquet at the moment of delivery. If anything isn't right, tell our driver or contact us straight away, while you're receiving it, and we'll look into it. Once an order is received without a concern raised at the time of delivery, the flowers are considered to have arrived in good condition. See our refund policy for details.

Do you offer flowers for weddings, events or corporate gifting?

Yes. For weddings, events, recurring office flowers or corporate gifting, get in touch through our contact page and we'll help plan something custom.

Do you have a shop, and can I pick up my order?

Our studio is at 2107 4th Street SW, Calgary, AB. Pickup is available — choose pickup at checkout or give us a call to arrange a time.

How can I reach Sofiori?

Call or text (587) 966-9548, email info@sofiori.com, message us through the contact page, or find us on Instagram @sofiori_.

Didn’t find your answer? Contact us — we’re happy to help.