Refunds & returns

Checking your flowers on delivery

Every bouquet is inspected and arranged fresh before it leaves our studio. Please check your flowers at the moment they are delivered. If anything isn’t right, tell our driver or contact us straight away, while the order is being received, so we can look into it.

Once an order has been received without a concern raised at the time of delivery, the flowers are considered to have arrived in good condition — so we’re unable to offer a replacement or refund after delivery has been accepted.

Changes & cancellations

Need to cancel? Tell us as early as you can — and choose how you get it back. Counted from your chosen delivery time:

• 24 hours or more before delivery — 90% back to your card, or 100% as store credit for a future order.
• Less than 24 hours before delivery — 50% back to your card, or 75% as store credit.

Store credit is worth more because nothing leaves the shop: the money stays with us and comes back to you as flowers, so we are not paying it out twice.

Why we keep a share at all. We are a small studio, not a warehouse. Flowers for your bouquet are bought at the market for yourorder, then cut, conditioned and left to drink overnight — and once that has happened they cannot go back to the supplier or wait for the next customer. That is what the last day covers: stems already spent on your order and the hours of the person who prepared them. The share we keep on an earlier cancellation is smaller and simpler — the card fee on your payment is not returned to us when we refund you, and by then some of the flowers have usually already been ordered in your name.

Changes are free

• Any change before the delivery day — the date, the recipient, the address, the card message. Just tell us.
• The address, right up until the driver leaves — even on the delivery day itself, and even after the bouquet is made.

On the delivery day the bouquet is already being prepared, so what goes into it may no longer be possible to change — talk to us and we will tell you straight away what still can be done.

Once an order is out for delivery it can no longer be cancelled: the driver is on the road with your flowers.

Delivery issues

• Wrong or incomplete address: please double-check the recipient’s address at checkout. If a delivery fails because of an incorrect address, a re-delivery fee may apply.
• Recipient not home: our driver leaves the bouquet in a safe, shaded spot or arranges a re-attempt. This isn’t considered a failed delivery.

How refunds are issued

Where a refund applies, it goes back to your original payment method. It can take a few business days for your bank to process.

Questions about an order? Contact us — we’re always happy to help.

Last updated: August 2026.